West Virginia Robocall and Telemarketing Complaints

West Virginia residents can report illegal telemarketing calls, robocalls and robotexts to the West Virginia Attorney General, Consumer Protection Division online or by phone at 1-800-368-8808 (Consumer Protection Hotline), and should register with the National Do Not Call Registry.

On this page

West Virginia Attorney General, Consumer Protection Division

Attorney General: John B. McCuskey
Complaint form: Consumer complaint
Hotline: 1-800-368-8808 (Consumer Protection Hotline); 304-558-8986
State do-not-call list: No No state list; federal registry applies.
Main website: ago.wv.gov
Consumer protection page: ago.wv.gov/consumer-protection/preventing-robocalls

Complaint channels

Channel	Type	Phone	What it covers	Account required	Languages
Consumer complaint	Online form		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
Preventing robocalls	Information page		Robocall information	Not stated	English (other languages not stated)
Consumer Protection Hotline	Phone	1-800-368-8808	General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
consumer@wvago.gov	Email		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)

Complaint rules

What to include in a complaint: Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations: Private lawsuit limitation period (per TCPA.com research): 2 years (§ 46A-6F-502). Complaint deadlines at the agency: none stated unless noted.
How to register: No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action: Yes Actual damages plus a $100 to $3,000 penalty per violation, inflation-adjusted from 1998; sale may be void (§§ 46A-6F-502, 701).
Key statutes: W. Va. Code §§ 46A-6F-101 to 46A-6F-703
West Virginia Telemarketing and Robocall Laws
Calling hours: 8 a.m. to 9 p.m.
Other unique rules: Telemarketers register with the Department of Tax and Revenue and post a bond.

Offices

Attorney General office

West Virginia Attorney General

Mailing address: 1900 Kanawha Blvd. East, Building 1, Room E-26, Charleston, WV 25305
Phone: 304-558-2021
Website: ago.wv.gov

Attorney General consumer protection unit

West Virginia AG, Consumer Protection Division

Mailing address: P.O. Box 1789, Charleston, WV 25326-1789 (office: Building 6, Suite 401, Charleston, WV 25305)
Phone: 304-558-8986
Toll-free: 1-800-368-8808
Email: consumer@wvago.gov
Hours: Mon to Fri, 8:30 a.m. to 5 p.m.
Website: ago.wv.gov/consumer-protection-and-antitrust-division

Federal resources

Resource	Agency	Phone	What it covers	How to use
ReportFraud.ftc.gov	Federal Trade Commission (FTC)	1-877-382-4357 (1-877-FTC-HELP)	Scams, fraud and bad business practices, including phone and text scams	Online report; no account required to file.
National Do Not Call Registry (register)	Federal Trade Commission (FTC)	1-888-382-1222 (TTY 1-866-290-4236)	Free registration of home and mobile numbers	Register online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)	Federal Trade Commission (FTC)	1-888-382-1222	Reporting sales calls to registered numbers and robocalls	Online report form.
FCC Consumer Complaint Center	Federal Communications Commission (FCC)	1-888-225-5322; ASL video 1-844-432-2275	Unwanted calls and texts, spoofed caller ID	Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and Texts	Federal Communications Commission (FCC)	1-888-225-5322	Federal robocall, robotext and do-not-call rules in plain English	Reference page; links to the complaint center.
7726 (SPAM) text reporting	Wireless carriers (described by the FTC and FCC)	Text 7726	Spam and scam text messages	Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

ago.wv.govMain website; attorney general name as shown; Office contact details: West Virginia Attorney General
ago.wv.gov/consumer-protection-and-antitrust-divisionOffice contact details: West Virginia AG, Consumer Protection Division
ago.wv.gov/consumer-protection/preventing-robocallsComplaint channel: Preventing robocalls; Consumer protection page; state do-not-call note
ago.wv.gov/contact-us-0Attorney General address and phone
wv.accessgov.com/ago/Forms/Page/consumercomplaint/file/1Complaint channel: Consumer complaint; Primary complaint form

Disclaimer

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