New Mexico Robocall and Telemarketing Complaints

New Mexico residents can report illegal telemarketing calls, robocalls and robotexts to the New Mexico Department of Justice, Consumer Protection Division online or by phone at (505) 490-4060 (main), and should register with the National Do Not Call Registry.

On this page

New Mexico Department of Justice, Consumer Protection Division

Attorney General: Raúl Torrez
Complaint form: Submit a Complaint
Hotline: (505) 490-4060 (main)
State do-not-call list: No Former state no-call act was repealed in 2003; federal registry applies.
Main website: nmdoj.gov
Consumer protection page: nmdoj.gov/get-help/submit-a-complaint

Complaint channels

Channel	Type	Phone	What it covers	Account required	Languages
Submit a Complaint	Online form		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English; Spanish

Complaint rules

What to include in a complaint: Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations: Private lawsuit limitation period (per TCPA.com research): Not stated in TCPA.com research; check with the office. Complaint deadlines at the agency: none stated unless noted.
How to register: No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action: Yes Actual damages or $100, whichever is greater; up to three times actual damages or $300 if willful; mandatory fees.
Key statutes: NMSA 1978, § 57-12-22; § 57-12-10; §§ 30-50-1 to 30-50-4
New Mexico Telemarketing and Robocall Laws
Calling hours: 9 a.m. to 9 p.m.
Other unique rules: Disclosures within 15 seconds; numbers on the national registry at least three months are protected.

Offices

Attorney General office

New Mexico Department of Justice, Santa Fe

Mailing address: Villagra Building, 408 Galisteo Street, Santa Fe, NM 87501
Phone: (505) 490-4060
Website: nmdoj.gov

Regional office

New Mexico DOJ, Albuquerque

Mailing address: 201 3rd St. NW, Suite 300, Albuquerque, NM 87102
Phone: (505) 490-4060
Website: nmdoj.gov

Regional office

New Mexico DOJ, Las Cruces

Mailing address: 1175 Commerce Dr., Suite A, Las Cruces, NM 88011
Website: nmdoj.gov

Federal resources

Resource	Agency	Phone	What it covers	How to use
ReportFraud.ftc.gov	Federal Trade Commission (FTC)	1-877-382-4357 (1-877-FTC-HELP)	Scams, fraud and bad business practices, including phone and text scams	Online report; no account required to file.
National Do Not Call Registry (register)	Federal Trade Commission (FTC)	1-888-382-1222 (TTY 1-866-290-4236)	Free registration of home and mobile numbers	Register online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)	Federal Trade Commission (FTC)	1-888-382-1222	Reporting sales calls to registered numbers and robocalls	Online report form.
FCC Consumer Complaint Center	Federal Communications Commission (FCC)	1-888-225-5322; ASL video 1-844-432-2275	Unwanted calls and texts, spoofed caller ID	Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and Texts	Federal Communications Commission (FCC)	1-888-225-5322	Federal robocall, robotext and do-not-call rules in plain English	Reference page; links to the complaint center.
7726 (SPAM) text reporting	Wireless carriers (described by the FTC and FCC)	Text 7726	Spam and scam text messages	Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

nmdoj.govMain website; attorney general name as shown; Office contact details: New Mexico DOJ, Albuquerque; Office contact details: New Mexico DOJ, Las Cruces; Office contact details: New Mexico Department of Justice, Santa Fe
nmdoj.gov/get-help/submit-a-complaintComplaint channel: Submit a Complaint; Consumer protection page; state do-not-call note; Primary complaint form

Disclaimer

This page is general information, not legal advice. TCPA.com publishes educational content about the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission (FTC) Telemarketing Sales Rule, and related state laws. Nothing on this page is legal advice. Nothing here tells you how the law applies to your own facts.

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The law changes. TCPA rules change through new statutes, Federal Communications Commission (FCC) orders, and court decisions, and courts in different parts of the country can read the same rule differently. State laws vary widely. We checked the sources cited on this page, but the law may have changed since then, and this page may not reflect the most recent developments in your jurisdiction.

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Talk to your own lawyer. If you have a question about a call, a text, a lawsuit, or your own compliance program, consult an attorney licensed in your jurisdiction. Deadlines may apply to your rights, so do not wait to get advice.