Montana Robocall and Telemarketing Complaints

Montana residents can report illegal telemarketing calls, robocalls and robotexts to the Montana Department of Justice, Office of Consumer Protection online or by phone at 800-481-6896 (toll free), and should register with the National Do Not Call Registry.

On this page

Montana Department of Justice, Office of Consumer Protection

Attorney General: Austin Knudsen
Complaint form: Office of Consumer Protection complaint
Hotline: 800-481-6896 (toll free); 406-444-4500
State do-not-call list: No No state list; federal registry applies.
Main website: dojmt.gov
Consumer protection page: dojmt.gov/office-of-consumer-protection

Complaint channels

Channel	Type	Phone	What it covers	Account required	Languages
Office of Consumer Protection complaint	Online form		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
Office of Consumer Protection	Phone	800-481-6896; 406-444-4500	General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
contactocp@mt.gov	Email		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)

Complaint rules

What to include in a complaint: Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations: Private lawsuit limitation period (per TCPA.com research): Not stated in TCPA.com research; check with the office. Complaint deadlines at the agency: none stated unless noted.
How to register: No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action: Yes A person who suffers loss or harm may recover actual damages or $500, whichever is greater, plus attorney fees (MCA 30-14-1413(2)).
Key statutes: MCA 30-14-1401 to 30-14-1414; MCA 45-8-216
Montana Telemarketing and Robocall Laws
Calling hours: 8 a.m. to 9 p.m.
Other unique rules: Recorded sales messages need a live operator to get permission first; telemarketers register and post a $50,000 bond.

Offices

Attorney General consumer protection unit

Montana DOJ, Office of Consumer Protection

Mailing address: P.O. Box 200151, Helena, MT 59620-0151 (office: 215 North Sanders, Helena, MT 59601)
Phone: 406-444-4500
Toll-free: 800-481-6896
Email: contactocp@mt.gov
Website: dojmt.gov/office-of-consumer-protection

Attorney General office

Montana Department of Justice (main)

Phone: (406) 444-2026
Email: contactdoj@mt.gov
Website: dojmt.gov

Federal resources

Resource	Agency	Phone	What it covers	How to use
ReportFraud.ftc.gov	Federal Trade Commission (FTC)	1-877-382-4357 (1-877-FTC-HELP)	Scams, fraud and bad business practices, including phone and text scams	Online report; no account required to file.
National Do Not Call Registry (register)	Federal Trade Commission (FTC)	1-888-382-1222 (TTY 1-866-290-4236)	Free registration of home and mobile numbers	Register online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)	Federal Trade Commission (FTC)	1-888-382-1222	Reporting sales calls to registered numbers and robocalls	Online report form.
FCC Consumer Complaint Center	Federal Communications Commission (FCC)	1-888-225-5322; ASL video 1-844-432-2275	Unwanted calls and texts, spoofed caller ID	Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and Texts	Federal Communications Commission (FCC)	1-888-225-5322	Federal robocall, robotext and do-not-call rules in plain English	Reference page; links to the complaint center.
7726 (SPAM) text reporting	Wireless carriers (described by the FTC and FCC)	Text 7726	Spam and scam text messages	Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

app.doj.mt.gov/OCPPortal/?q=node/395Complaint channel: Office of Consumer Protection complaint; Primary complaint form
dojmt.govMain website; attorney general name as shown; Office contact details: Montana Department of Justice (main)
dojmt.gov/contact-mt-dojMontana DOJ contact details
dojmt.gov/office-of-consumer-protectionConsumer protection page; state do-not-call note; Office contact details: Montana DOJ, Office of Consumer Protection

Disclaimer

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Talk to your own lawyer. If you have a question about a call, a text, a lawsuit, or your own compliance program, consult an attorney licensed in your jurisdiction. Deadlines may apply to your rights, so do not wait to get advice.