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State Consumer Complaint Directory

Florida Robocall and Telemarketing Complaints

Florida residents can report illegal telemarketing calls, robocalls and robotexts to the Florida Office of the Attorney General online or by phone at (850) 414-3300 (Attorney General), and can also sign up for the state's own do-not-call list.

On this page

Florida Office of the Attorney General

Attorney General
James Uthmeier
Complaint form
File a Complaint (Attorney General)
Hotline
(850) 414-3300 (Attorney General); 1-800-HELP-FLA (435-7352) (FDACS)
State do-not-call list
Yes Florida Do Not Call list kept by the Florida Department of Agriculture and Consumer Services (FDACS); free, and the number stays on indefinitely.
Main website
myfloridalegal.com
Consumer protection page
myfloridalegal.com/how-to-contact-us/file-a-complaint

Complaint channels

ChannelTypePhoneWhat it coversAccount requiredLanguages
File a Complaint (Attorney General)Online formGeneral consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish; Spanish (PDF)
FDACS Do Not Call (unsolicited communications) complaintOnline form1-800-HELP-FLA (435-7352)Do-not-call, telemarketing, robocall and text complaintsNot statedEnglish; Spanish line 1-800-FL-AYUDA
Florida Do Not Call list registrationRegistrationAdd, verify or remove a number on the Florida listNot statedEnglish (other languages not stated)

Complaint rules

What to include in a complaint
Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations
Private lawsuit limitation period (per TCPA.com research): Unsettled: the FTSA states no period; the 4-year period for statutory liability (Fla. Stat. § 95.11(3)(e)) is the most likely, but no appellate decision applying it was confirmed. Complaint deadlines at the agency: none stated unless noted.
How to register
Free online at consumercompliance.fdacs.gov/Do-Not-Call/ or through FDACS at 1-800-HELP-FLA; stays on indefinitely.
Private right of action
Yes Florida Telephone Solicitation Act: the greater of actual damages or $500 per violation, up to three times for willful or knowing violations, plus attorney fees; covers texts and voicemail. Before suing over texts, the person must reply STOP and allow 15 days to cure.
Key statutes
Fla. Stat. § 501.059; §§ 501.601 to 501.626
Florida Telemarketing and Robocall Laws
Calling hours
8 a.m. to 8 p.m.
Other unique rules
Own state do-not-call list; caller ID and consent rules; seller licensing.

Offices

Attorney General office

Florida Office of the Attorney General

Mailing address
PL-01 The Capitol, Tallahassee, FL 32399-1050
Phone
(850) 414-3300
Website
myfloridalegal.com

State consumer services agency (Florida Do Not Call)

Florida Department of Agriculture and Consumer Services (FDACS), Division of Consumer Services

Mailing address
P.O. Box 6700, Tallahassee, FL 32399-6700
Toll-free
1-800-HELP-FLA (435-7352); 1-800-FL-AYUDA (352-9832) (Spanish)
Hours
Mon to Fri, 8 a.m. to 5 p.m. ET
Website
fdacs.gov/Consumer-Resources/Florida-Do-Not-Call

Contacts

NameTitleOfficePhoneEmail
Rick KimseyConsumer Services DirectorFDACS Division of Consumer Services(850) 410-3800CSWebmaster@FDACS.gov

Federal resources

ResourceAgencyPhoneWhat it coversHow to use
ReportFraud.ftc.govFederal Trade Commission (FTC)1-877-382-4357 (1-877-FTC-HELP)Scams, fraud and bad business practices, including phone and text scamsOnline report; no account required to file.
National Do Not Call Registry (register)Federal Trade Commission (FTC)1-888-382-1222 (TTY 1-866-290-4236)Free registration of home and mobile numbersRegister online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)Federal Trade Commission (FTC)1-888-382-1222Reporting sales calls to registered numbers and robocallsOnline report form.
FCC Consumer Complaint CenterFederal Communications Commission (FCC)1-888-225-5322; ASL video 1-844-432-2275Unwanted calls and texts, spoofed caller IDChoose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and TextsFederal Communications Commission (FCC)1-888-225-5322Federal robocall, robotext and do-not-call rules in plain EnglishReference page; links to the complaint center.
7726 (SPAM) text reportingWireless carriers (described by the FTC and FCC)Text 7726Spam and scam text messagesCopy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

  1. complaints.fdacs.gov/en-USComplaint channel: FDACS Do Not Call (unsolicited communications) complaint
  2. consumercompliance.fdacs.gov/Do-Not-CallComplaint channel: Florida Do Not Call list registration
  3. fdacs.gov/Consumer-Resources/Florida-Do-Not-CallOffice contact details: Florida Department of Agriculture and Consumer Services (FDACS), Division of Consumer Services
  4. fdacs.gov/Divisions-Offices/Consumer-ServicesFDACS Division of Consumer Services contacts; Named contact: Rick Kimsey
  5. myfloridalegal.comMain website; attorney general name as shown; Office contact details: Florida Office of the Attorney General
  6. myfloridalegal.com/how-to-contact-us/file-a-complaintComplaint channel: File a Complaint (Attorney General); Consumer protection page; state do-not-call note; Primary complaint form

State Consumer Complaint Directory

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