North Carolina Robocall and Telemarketing Complaints

North Carolina residents can report illegal telemarketing calls, robocalls and robotexts to the North Carolina Department of Justice, Consumer Protection Division online or by phone at 1-877-5-NO-SCAM (toll free in NC), and should register with the National Do Not Call Registry.

On this page

North Carolina Department of Justice, Consumer Protection Division

Attorney General: Jeff Jackson
Complaint form: File a Complaint (includes Robocalls and Telemarketing Complaint Form)
Hotline: 1-877-5-NO-SCAM (toll free in NC); (919) 716-6000
State do-not-call list: No North Carolina adopted the National Do Not Call Registry as its state list.
Main website: ncdoj.gov
Consumer protection page: ncdoj.gov/file-a-complaint

Complaint channels

Channel	Type	Phone	What it covers	Account required	Languages
File a Complaint (includes Robocalls and Telemarketing Complaint Form)	Online form		Do-not-call, telemarketing, robocall and text complaints	Not stated	English; Spanish line (919) 716-0058
Consumer Protection	Phone	1-877-5-NO-SCAM; (919) 716-6000	General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
Robocall hotline	Phone	(844) 8-NO-ROBO	Robocalls	Not stated	English (other languages not stated)

Complaint rules

What to include in a complaint: Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations: Private lawsuit limitation period (per TCPA.com research): 4 years under Chapter 75. Complaint deadlines at the agency: none stated unless noted.
How to register: No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action: Yes $500 for the first violation, $1,000 for the second, $5,000 for each later violation within two years; fees for willful violations.
Key statutes: N.C. Gen. Stat. §§ 75-100 to 75-105; §§ 66-260 to 66-266
North Carolina Telemarketing and Robocall Laws
Calling hours: 8 a.m. to 9 p.m.
Other unique rules: Prerecorded message calls sharply restricted; texts covered since 2019.

Offices

Attorney General consumer protection unit

North Carolina DOJ, Consumer Protection Division

Mailing address: 9001 Mail Service Center, Raleigh, NC 27699-9001
Phone: (919) 716-6000
Toll-free: 1-877-5-NO-SCAM
Website: ncdoj.gov/contact-doj

Federal resources

Resource	Agency	Phone	What it covers	How to use
ReportFraud.ftc.gov	Federal Trade Commission (FTC)	1-877-382-4357 (1-877-FTC-HELP)	Scams, fraud and bad business practices, including phone and text scams	Online report; no account required to file.
National Do Not Call Registry (register)	Federal Trade Commission (FTC)	1-888-382-1222 (TTY 1-866-290-4236)	Free registration of home and mobile numbers	Register online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)	Federal Trade Commission (FTC)	1-888-382-1222	Reporting sales calls to registered numbers and robocalls	Online report form.
FCC Consumer Complaint Center	Federal Communications Commission (FCC)	1-888-225-5322; ASL video 1-844-432-2275	Unwanted calls and texts, spoofed caller ID	Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and Texts	Federal Communications Commission (FCC)	1-888-225-5322	Federal robocall, robotext and do-not-call rules in plain English	Reference page; links to the complaint center.
7726 (SPAM) text reporting	Wireless carriers (described by the FTC and FCC)	Text 7726	Spam and scam text messages	Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

ncdoj.govMain website; attorney general name as shown
ncdoj.gov/attorney-general-jeff-jackson-launches-n-c-fuel-check-puts-gas-retailers-on-notice-to-pass-along-tax-savings-to-drivers
ncdoj.gov/contact-dojOffice contact details: North Carolina DOJ, Consumer Protection Division
ncdoj.gov/file-a-complaintComplaint channel: File a Complaint (includes Robocalls and Telemarketing Complaint Form); Consumer protection page; state do-not-call note; Primary complaint form
ncdoj.gov/report-robocallsComplaint channel: Robocall hotline

Disclaimer

This page is general information, not legal advice. TCPA.com publishes educational content about the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission (FTC) Telemarketing Sales Rule, and related state laws. Nothing on this page is legal advice. Nothing here tells you how the law applies to your own facts.

No attorney-client relationship. Reading this page, using this site, or contacting us does not create an attorney-client relationship with TCPA.com, with Ringba, LLC or with anyone who writes for this site. Do not send us confidential or time-sensitive information. Anything you send may not be kept confidential or privileged.

The law changes. TCPA rules change through new statutes, Federal Communications Commission (FCC) orders, and court decisions, and courts in different parts of the country can read the same rule differently. State laws vary widely. We checked the sources cited on this page, but the law may have changed since then, and this page may not reflect the most recent developments in your jurisdiction.

No warranty. We work to keep this content accurate. We do not guarantee that it is complete, current, or free of errors, and we are not liable for any action you take or do not take based on it. Past outcomes in cases we describe do not predict the outcome of any other matter.

Talk to your own lawyer. If you have a question about a call, a text, a lawsuit, or your own compliance program, consult an attorney licensed in your jurisdiction. Deadlines may apply to your rights, so do not wait to get advice.