Louisiana Robocall and Telemarketing Complaints

Louisiana residents can report illegal telemarketing calls, robocalls and robotexts to the Louisiana Department of Justice, Consumer Protection Section online or by phone at 800-351-4889 (Consumer Protection Hotline), and can also sign up for the state's own do-not-call list.

On this page

Louisiana Department of Justice, Consumer Protection Section

Attorney General: Liz Murrill
Complaint form: Consumer Dispute (Attorney General)
Hotline: 800-351-4889 (Consumer Protection Hotline)
State do-not-call list: Yes Louisiana Do Not Call Register, kept by the Louisiana Public Service Commission (LPSC); includes Louisiana numbers on the national registry; register at 1-877-676-0773 or online.
Main website: ag.state.la.us
Consumer protection page: ag.state.la.us/ConsumerProtection

Complaint channels

Channel	Type	Phone	What it covers	Account required	Languages
Consumer Dispute (Attorney General)	Online form		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
LPSC Do Not Call Consumer Complaint Form (PDF)	Mail form		Do-not-call, telemarketing, robocall and text complaints	No (paper form)	English (other languages not stated)
LPSC Do Not Call registration	Registration	1-877-676-0773	Register a Louisiana number	Not stated	English (other languages not stated)
donotcall@la.gov (LPSC)	Email	1-800-256-2397	Do-not-call, telemarketing, robocall and text complaints	Not stated	English (other languages not stated)

Complaint rules

What to include in a complaint: Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations: Private lawsuit limitation period (per TCPA.com research): 1 year prescription for LUTPA claims. Complaint deadlines at the agency: none stated unless noted.
How to register: Call 1-877-676-0773 or register online at lpsc.louisiana.gov/DNCForm.
Private right of action: Limited No private damages under the do-not-call law; injunctive relief and fees for ADAD violations; private action under the Caller ID Anti-Spoofing Act; LUTPA actual damages for ascertainable loss (treble after Attorney General notice), individual actions only.
Key statutes: La. R.S. 45:844.11 to 844.17; La. R.S. 45:810 to 817; La. R.S. 45:821 to 833; La. R.S. 45:844.31 to 844.33
Louisiana Telemarketing and Robocall Laws
Calling hours: 8 a.m. to 8 p.m. Monday to Saturday; no Sundays or legal holidays (LPSC General Order).
Other unique rules: Solicitation banned during a declared state of emergency.

Offices

Attorney General office

Louisiana Department of Justice

Mailing address: 1885 North Third Street, Baton Rouge, LA 70802 (mail: P.O. Box 94005, Baton Rouge, LA 70804)
Phone: 225-326-6079
Toll-free: 877-297-0995; 800-351-4889 (Consumer Protection Hotline)
Email: constituentservices@ag.louisiana.gov
Hours: Mon to Fri, 8:30 a.m. to 5 p.m.
Website: ag.state.la.us

Public Service Commission (state do-not-call register)

Louisiana Public Service Commission (LPSC), Do Not Call Program

Mailing address: Galvez Building, 12th Floor, 602 North Fifth Street, P.O. Box 91154, Baton Rouge, LA 70821-9154
Phone: 225-342-4999
Toll-free: 1-800-256-2397; 1-877-676-0773 (registration)
Email: donotcall@la.gov
Website: lpsc.louisiana.gov/DNCForm

Contacts

Name	Title	Office	Phone	Email
Lisa Stevenson	Program Manager, Do Not Call Program	Louisiana Public Service Commission		lisa.stevenson@la.gov

Federal resources

Resource	Agency	Phone	What it covers	How to use
ReportFraud.ftc.gov	Federal Trade Commission (FTC)	1-877-382-4357 (1-877-FTC-HELP)	Scams, fraud and bad business practices, including phone and text scams	Online report; no account required to file.
National Do Not Call Registry (register)	Federal Trade Commission (FTC)	1-888-382-1222 (TTY 1-866-290-4236)	Free registration of home and mobile numbers	Register online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)	Federal Trade Commission (FTC)	1-888-382-1222	Reporting sales calls to registered numbers and robocalls	Online report form.
FCC Consumer Complaint Center	Federal Communications Commission (FCC)	1-888-225-5322; ASL video 1-844-432-2275	Unwanted calls and texts, spoofed caller ID	Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and Texts	Federal Communications Commission (FCC)	1-888-225-5322	Federal robocall, robotext and do-not-call rules in plain English	Reference page; links to the complaint center.
7726 (SPAM) text reporting	Wireless carriers (described by the FTC and FCC)	Text 7726	Spam and scam text messages	Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

ag.state.la.usMain website; attorney general name as shown; Office contact details: Louisiana Department of Justice
ag.state.la.us/Complaint/ConsumerDisputeComplaint channel: Consumer Dispute (Attorney General); Primary complaint form
ag.state.la.us/ConsumerProtectionConsumer protection page; state do-not-call note
lpsc.louisiana.gov/DNCNamed contact: Lisa Stevenson
lpsc.louisiana.gov/DNCFormComplaint channel: LPSC Do Not Call registration; Office contact details: Louisiana Public Service Commission (LPSC), Do Not Call Program
lpsc.louisiana.gov/DNC_ProgramLouisiana Do Not Call Register program details
lpsc.louisiana.gov/docs/DNC/ConsumerComplaintForm.pdfComplaint channel: LPSC Do Not Call Consumer Complaint Form (PDF)

Disclaimer

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