State Consumer Complaint Directory

California Robocall and Telemarketing Complaints

California residents can report illegal telemarketing calls, robocalls and robotexts to the California Attorney General, Public Inquiry Unit online or by phone at (800) 952-5225 (toll free in California), and should register with the National Do Not Call Registry.

On this page

California Attorney General, Public Inquiry Unit

Attorney General
Rob Bonta
Complaint form
Consumer Complaint Against a Business or Company
Hotline
(800) 952-5225 (toll free in California); (916) 210-6276
State do-not-call list
No California adopted the California numbers on the National Do Not Call Registry as its state list (Bus. & Prof. Code § 17590(c)).
Main website
oag.ca.gov
Consumer protection page
oag.ca.gov/consumers

Complaint channels

ChannelTypePhoneWhat it coversAccount requiredLanguages
Consumer Complaint Against a Business or CompanyOnline formGeneral consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish (other languages not stated)
Public Inquiry UnitPhone(800) 952-5225 (in CA); (916) 210-6276General consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish; Spanish TTY line (800) 855-3000

Complaint rules

What to include in a complaint
Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations
Private lawsuit limitation period (per TCPA.com research): 4 years. Complaint deadlines at the agency: none stated unless noted.
How to register
No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action
Limited Do-not-call relief is limited to small claims injunctions; damages are available for junk faxes and for Consumers Legal Remedies Act claims by consumers who suffer damage (30-day notice first).
Key statutes
Bus. & Prof. Code §§ 17590 to 17594; § 17511.1 et seq.; § 17538.41; Pub. Util. Code §§ 2871 to 2876; Civ. Code § 1770(a)(22)
California Telemarketing and Robocall Laws
Calling hours
Prerecorded (ADAD) calls barred between 9 p.m. and 9 a.m.
Other unique rules
Prerecorded calls need a live natural voice introduction and an artificial voice disclosure; unsolicited text ads banned with exceptions.

Offices

Attorney General consumer protection unit

California Attorney General, Public Inquiry Unit

Mailing address
P.O. Box 944255, Sacramento, CA 94244-2550
Phone
(916) 210-6276
Toll-free
(800) 952-5225 (in California)
TTY
711; (800) 735-2929 (English); (800) 855-3000 (Spanish)
Website
oag.ca.gov/consumers

Federal resources

ResourceAgencyPhoneWhat it coversHow to use
ReportFraud.ftc.govFederal Trade Commission (FTC)1-877-382-4357 (1-877-FTC-HELP)Scams, fraud and bad business practices, including phone and text scamsOnline report; no account required to file.
National Do Not Call Registry (register)Federal Trade Commission (FTC)1-888-382-1222 (TTY 1-866-290-4236)Free registration of home and mobile numbersRegister online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)Federal Trade Commission (FTC)1-888-382-1222Reporting sales calls to registered numbers and robocallsOnline report form.
FCC Consumer Complaint CenterFederal Communications Commission (FCC)1-888-225-5322; ASL video 1-844-432-2275Unwanted calls and texts, spoofed caller IDChoose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and TextsFederal Communications Commission (FCC)1-888-225-5322Federal robocall, robotext and do-not-call rules in plain EnglishReference page; links to the complaint center.
7726 (SPAM) text reportingWireless carriers (described by the FTC and FCC)Text 7726Spam and scam text messagesCopy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

  1. oag.ca.govMain website; attorney general name as shown
  2. oag.ca.gov/consumersConsumer protection page; state do-not-call note; Office contact details: California Attorney General, Public Inquiry Unit
  3. oag.ca.gov/contact/consumer-complaint-against-business-or-companyComplaint channel: Consumer Complaint Against a Business or Company; Primary complaint form

State Consumer Complaint Directory