Texas Robocall and Telemarketing Complaints

Texas residents can report illegal telemarketing calls, robocalls and robotexts to the Office of the Texas Attorney General, Consumer Protection Division online or by phone at (800) 621-0508 (Consumer Protection Hotline), and can also sign up for the state's own do-not-call list.

On this page

Office of the Texas Attorney General, Consumer Protection Division

Attorney General: Ken Paxton
Complaint form: Consumer Complaint Portal
Hotline: (800) 621-0508 (Consumer Protection Hotline)
State do-not-call list: Yes Texas No Call list, sponsored by the Public Utility Commission of Texas (PUC); register at texasnocall.com.
Main website: texasattorneygeneral.gov
Consumer protection page: texasattorneygeneral.gov/consumer-protection

Complaint channels

Channel	Type	Phone	What it covers	Account required	Languages
Consumer Complaint Portal	Online form	(800) 621-0508	General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
Texas No Call list	Registration	1-888-309-0600	Register a Texas number	Not stated	English (other languages not stated)
PUC Customer Protection (no-call complaints)	Phone	1-888-782-8477	Texas no-call, fax and caller ID complaints	Not stated	English (other languages not stated)

Complaint rules

What to include in a complaint: Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations: Private lawsuit limitation period (per TCPA.com research): 2 years under the DTPA; unsettled for Chapter 305, which states no period. Complaint deadlines at the agency: none stated unless noted.
How to register: Register at texasnocall.com (1-888-309-0600 for help).
Private right of action: Yes Chapter 305: $500 per communication that violates the federal TCPA, up to $1,500 if knowing or intentional (§ 305.053); Chapter 304: up to $500 for willful no-call violations after administrative steps (§ 304.257); DTPA remedies for Chapters 302, 304 and 305 since Sept. 1, 2025.
Key statutes: Tex. Bus. & Com. Code chs. 301, 302, 304, 305; Tex. Util. Code ch. 55, subch. F
Texas Telemarketing and Robocall Laws
Calling hours: 9 a.m. to 9 p.m. Monday to Saturday; noon to 9 p.m. Sunday.
Other unique rules: Seller registration with the Secretary of State and $10,000 security.

Offices

Attorney General office

Office of the Texas Attorney General

Mailing address: P.O. Box 12548, Austin, TX 78711-2548 (office: 300 W. 15th Street, Austin, TX 78701)
Toll-free: (800) 621-0508 (Consumer Protection Hotline)
TTY: 711 or 1-800-735-2989 (Relay Texas)
Website: texasattorneygeneral.gov

Public Utility Commission (Texas No Call list)

Public Utility Commission of Texas (PUC), Customer Protection

Mailing address: P.O. Box 13326, Austin, TX 78711-3326
Toll-free: 1-888-782-8477
TTY: 1-800-735-2988
Email: customer@puc.texas.gov
Website: puc.texas.gov

State no-call list registration vendor

Texas No Call (registration site sponsored by the PUC)

Toll-free: 1-888-309-0600
Email: customerservice@texasnocall.com
Website: texasnocall.com

Federal resources

Resource	Agency	Phone	What it covers	How to use
ReportFraud.ftc.gov	Federal Trade Commission (FTC)	1-877-382-4357 (1-877-FTC-HELP)	Scams, fraud and bad business practices, including phone and text scams	Online report; no account required to file.
National Do Not Call Registry (register)	Federal Trade Commission (FTC)	1-888-382-1222 (TTY 1-866-290-4236)	Free registration of home and mobile numbers	Register online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)	Federal Trade Commission (FTC)	1-888-382-1222	Reporting sales calls to registered numbers and robocalls	Online report form.
FCC Consumer Complaint Center	Federal Communications Commission (FCC)	1-888-225-5322; ASL video 1-844-432-2275	Unwanted calls and texts, spoofed caller ID	Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and Texts	Federal Communications Commission (FCC)	1-888-225-5322	Federal robocall, robotext and do-not-call rules in plain English	Reference page; links to the complaint center.
7726 (SPAM) text reporting	Wireless carriers (described by the FTC and FCC)	Text 7726	Spam and scam text messages	Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/sComplaint channel: Consumer Complaint Portal; Primary complaint form
puc.texas.govComplaint channel: PUC Customer Protection (no-call complaints); Office contact details: Public Utility Commission of Texas (PUC), Customer Protection
texasattorneygeneral.govMain website; attorney general name as shown; Office contact details: Office of the Texas Attorney General
texasattorneygeneral.gov/consumer-protectionConsumer protection page; state do-not-call note
texasnocall.comComplaint channel: Texas No Call list; Office contact details: Texas No Call (registration site sponsored by the PUC)

Disclaimer

This page is general information, not legal advice. TCPA.com publishes educational content about the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission (FTC) Telemarketing Sales Rule, and related state laws. Nothing on this page is legal advice. Nothing here tells you how the law applies to your own facts.

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The law changes. TCPA rules change through new statutes, Federal Communications Commission (FCC) orders, and court decisions, and courts in different parts of the country can read the same rule differently. State laws vary widely. We checked the sources cited on this page, but the law may have changed since then, and this page may not reflect the most recent developments in your jurisdiction.

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Talk to your own lawyer. If you have a question about a call, a text, a lawsuit, or your own compliance program, consult an attorney licensed in your jurisdiction. Deadlines may apply to your rights, so do not wait to get advice.