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State Consumer Complaint Directory

Massachusetts Robocall and Telemarketing Complaints

Massachusetts residents can report illegal telemarketing calls, robocalls and robotexts to the Massachusetts Attorney General's Office, Consumer Advocacy and Response Division online or by phone at (617) 727-8400 (Consumer Hotline), and can also sign up for the state's own do-not-call list.

On this page

Massachusetts Attorney General's Office, Consumer Advocacy and Response Division

Attorney General
Andrea Joy Campbell
Complaint form
Consumer complaint (Attorney General online form)
Hotline
(617) 727-8400 (Consumer Hotline)
State do-not-call list
Yes Massachusetts Do Not Call Registry, kept by the Office of Consumer Affairs and Business Regulation (OCABR); register online once.
Main website
mass.gov/orgs/office-of-the-attorney-general
Consumer protection page
mass.gov/how-to/file-a-consumer-complaint

Complaint channels

ChannelTypePhoneWhat it coversAccount requiredLanguages
Consumer complaint (Attorney General online form)Online formGeneral consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish (other languages not stated)
File a complaint against a business violating the Do Not Call law (OCABR)Information pageDo-not-call, telemarketing, robocall and text complaintsNot statedEnglish (other languages not stated)
Massachusetts Do Not Call RegistryRegistrationRegister a Massachusetts numberNot statedEnglish (other languages not stated)
AG Consumer HotlinePhone(617) 727-8400General consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish (other languages not stated)

Complaint rules

What to include in a complaint
Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations
Private lawsuit limitation period (per TCPA.com research): 3 years under the MTSA (from when the violation was or should have been known); 4 years under c. 93A. Complaint deadlines at the agency: none stated unless noted.
How to register
Register online once at madonotcall.govconnect.com.
Private right of action
Yes More than one unlawful call in 12 months: actual loss or up to $5,000 per knowing violation, whichever is greater, plus fees.
Key statutes
M.G.L. c. 159C; 201 CMR 12.00; M.G.L. c. 159, ยงยง 19B to 19E; c. 93A
Massachusetts Telemarketing and Robocall Laws
Calling hours
No unsolicited sales calls between 8 p.m. and 8 a.m.
Other unique rules
Recorded message sales calls banned; own state list.

Offices

Attorney General consumer protection unit

Massachusetts AG Consumer Hotline

Mailing address
One Ashburton Place, 18th Floor, Boston, MA 02108
Phone
(617) 727-8400
Hours
Mon to Fri, 8 a.m. to 4 p.m.
Website
mass.gov/how-to/file-a-consumer-complaint

Federal resources

ResourceAgencyPhoneWhat it coversHow to use
ReportFraud.ftc.govFederal Trade Commission (FTC)1-877-382-4357 (1-877-FTC-HELP)Scams, fraud and bad business practices, including phone and text scamsOnline report; no account required to file.
National Do Not Call Registry (register)Federal Trade Commission (FTC)1-888-382-1222 (TTY 1-866-290-4236)Free registration of home and mobile numbersRegister online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)Federal Trade Commission (FTC)1-888-382-1222Reporting sales calls to registered numbers and robocallsOnline report form.
FCC Consumer Complaint CenterFederal Communications Commission (FCC)1-888-225-5322; ASL video 1-844-432-2275Unwanted calls and texts, spoofed caller IDChoose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and TextsFederal Communications Commission (FCC)1-888-225-5322Federal robocall, robotext and do-not-call rules in plain EnglishReference page; links to the complaint center.
7726 (SPAM) text reportingWireless carriers (described by the FTC and FCC)Text 7726Spam and scam text messagesCopy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

  1. massago.hylandcloud.com/251Forms/forms/f6950650-b137-4630-873a-645b5bbf29a9Complaint channel: Consumer complaint (Attorney General online form); Primary complaint form
  2. madonotcall.govconnect.com/WelcomeComplaint channel: Massachusetts Do Not Call Registry
  3. mass.gov/how-to/file-a-consumer-complaintConsumer protection page; state do-not-call note; Office contact details: Massachusetts AG Consumer Hotline
  4. mass.gov/info-details/do-not-call-registry-for-residents-and-businessesOffice contact details: Office of Consumer Affairs and Business Regulation (OCABR)
  5. mass.gov/info-details/file-a-complaint-against-a-business-violating-the-do-not-call-lawComplaint channel: File a complaint against a business violating the Do Not Call law (OCABR)
  6. mass.gov/orgs/office-of-the-attorney-generalMain website; attorney general name as shown; Office contact details: Massachusetts AG, New Bedford; Office contact details: Massachusetts AG, Springfield; Office contact details: Massachusetts AG, Worcester; Office contact details: Massachusetts Attorney General's Office, Boston

State Consumer Complaint Directory

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