Home State Consumer Complaint Directory Maryland Maryland residents can report illegal telemarketing calls, robocalls and robotexts to the Maryland Office of the Attorney General, Consumer Protection Division online or by phone at 410-528-8662 (Consumer Hotline), and should register with the National Do Not Call Registry.
On this page On this page Complaint channels Complaint rules Offices Federal resources Sources Maryland Office of the Attorney General, Consumer Protection Division Attorney General Anthony G. Brown Complaint form Business complaints Hotline 410-528-8662 (Consumer Hotline); 1-888-743-0023 (toll free)State do-not-call list No No state list; federal registry applies; the Maryland Telephone Consumer Protection Act makes federal violations state violations.Main website oag.maryland.gov Consumer protection page oag.maryland.gov/i-need-to/Pages/business-complaints.aspx Complaint channels Channel Type Phone What it covers Account required Languages Business complaints Online form General consumer complaints, including telemarketing, robocall and scam calls Not stated English (other languages not stated) Consumer Hotline Phone 410-528-8662 ; 410-230-1712 (Spanish)General consumer complaints, including telemarketing, robocall and scam calls Not stated English; Spanish consumer@oag.maryland.gov Email General consumer complaints, including telemarketing, robocall and scam calls Not stated English (other languages not stated)
Complaint rules What to include in a complaint Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling. Deadlines and limitations Private lawsuit limitation period (per TCPA.com research): Unsettled: none of the telemarketing subtitles states its own period; TCPA.com research takes no position on the general Maryland period. Complaint deadlines at the agency: none stated unless noted. How to register No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236 ). Private right of action Yes Stop the Spam Calls Act: up to $500 or actual damages, trebled if willful or knowing (§ 14-4503); Maryland TCPA: $500 per violation plus attorney fees for violations of federal TCPA and TSR rules (§ 14-3202).Key statutes Md. Code, Com. Law §§ 14-4501 to 14-4503; §§ 14-3201, 14-3202; §§ 14-2201 to 14-2205Maryland Telemarketing and Robocall Laws Calling hours No solicitation calls between 8 p.m. and 8 a.m. Other unique rules Three solicitations per 24 hours cap; prior express written consent for automated or recorded calls. Offices Attorney General consumer protection unit
Maryland Office of the Attorney General, Consumer Protection Division Mailing address 200 St. Paul Place, Baltimore, MD 21202 Phone 410-528-8662 (Consumer Hotline); 410-576-6300 Toll-free 1-888-743-0023 TTY 711 or 800-735-2258 Email consumer@oag.maryland.gov Website oag.maryland.gov Regional office
Maryland OAG, Western Maryland (Cumberland) Phone 301-722-2000 x6417Website oag.maryland.gov Regional office
Maryland OAG, Frederick Phone 301-600-1071 Website oag.maryland.gov Regional office
Maryland OAG, Southern Maryland Phone 301-274-4620 Toll-free 1-866-366-8343 Website oag.maryland.gov Regional office
Maryland OAG, Eastern Shore (Salisbury) Mailing address 201 Baptist Street, Suite 30, Salisbury, MD 21801 Website oag.maryland.gov Regional office
Maryland OAG, Prince George's County (Largo) Mailing address 9200 Basil Court, Suite 301, Largo, MD 20774 Website oag.maryland.gov Regional office
Maryland OAG, Western Maryland (Hagerstown) Mailing address 44 North Potomac Street, Suite 104, Hagerstown, MD 21740 Website oag.maryland.gov Federal resources Resource Agency Phone What it covers How to use ReportFraud.ftc.gov Federal Trade Commission (FTC) 1-877-382-4357 (1-877-FTC-HELP)Scams, fraud and bad business practices, including phone and text scams Online report; no account required to file. National Do Not Call Registry (register) Federal Trade Commission (FTC) 1-888-382-1222 (TTY 1-866-290-4236 )Free registration of home and mobile numbers Register online, or call from the phone you want to register. National Do Not Call Registry (report unwanted calls) Federal Trade Commission (FTC) 1-888-382-1222 Reporting sales calls to registered numbers and robocalls Online report form. FCC Consumer Complaint Center Federal Communications Commission (FCC) 1-888-225-5322 ; ASL video 1-844-432-2275 Unwanted calls and texts, spoofed caller ID Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled. FCC guide: Stop Unwanted Robocalls and Texts Federal Communications Commission (FCC) 1-888-225-5322 Federal robocall, robotext and do-not-call rules in plain English Reference page; links to the complaint center. 7726 (SPAM) text reporting Wireless carriers (described by the FTC and FCC) Text 7726 Spam and scam text messages Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.
Sources oag.maryland.gov Main website; attorney general name as shown; Office contact details: Maryland OAG, Eastern Shore (Salisbury); Office contact details: Maryland OAG, Frederick; Office contact details: Maryland OAG, Prince George's County (Largo); Office contact details: Maryland OAG, Southern Maryland; Office contact details: Maryland OAG, Western Maryland (Cumberland); Office contact details: Maryland OAG, Western Maryland (Hagerstown); Office contact details: Maryland Office of the Attorney General, Consumer Protection Division oag.maryland.gov/i-need-to/Pages/business-complaints.aspx Complaint channel: Business complaints; Consumer protection page; state do-not-call note; Primary complaint form Disclaimer This page is general information, not legal advice. TCPA.com publishes educational content about the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission (FTC) Telemarketing Sales Rule, and related state laws. Nothing on this page is legal advice. Nothing here tells you how the law applies to your own facts.
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