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State Consumer Complaint Directory

New Jersey Robocall and Telemarketing Complaints

New Jersey residents can report illegal telemarketing calls, robocalls and robotexts to the New Jersey Division of Consumer Affairs online or by phone at 800-242-5846, and should register with the National Do Not Call Registry.

On this page

New Jersey Division of Consumer Affairs

Attorney General
Jennifer Davenport
Complaint form
Division of Consumer Affairs complaint
Hotline
800-242-5846; 888-NJNOCALL (888-656-6225) (Do Not Call)
State do-not-call list
No New Jersey adopted the National Do Not Call Registry as its no telemarketing call list.
Main website
njoag.gov
Consumer protection page
njconsumeraffairs.gov

Complaint channels

ChannelTypePhoneWhat it coversAccount requiredLanguages
Division of Consumer Affairs complaintOnline formGeneral consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish (other languages not stated)
NJ OAG File a ComplaintInformation pageGeneral consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish (other languages not stated)
Do Not Call hotline (Division of Consumer Affairs)Phone888-NJNOCALL (888-656-6225)Do-not-call, telemarketing, robocall and text complaintsNot statedEnglish (other languages not stated)

Complaint rules

What to include in a complaint
Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling. New Jersey Division of Consumer Affairs guidance asks for the date and time of the call, the caller ID number, the names of the telemarketer and seller, and the disclosures given in the first 30 seconds.
Deadlines and limitations
Private lawsuit limitation period (per TCPA.com research): 6 years under the Consumer Fraud Act. Complaint deadlines at the agency: none stated unless noted.
How to register
No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action
Limited Consumer Fraud Act private action requires an ascertainable loss of money or property.
Key statutes
N.J.S.A. 56:8-119 to 56:8-135; N.J.A.C. 13:45D; N.J.S.A. 48:17-27 to 48:17-31; N.J.S.A. 2A:65D-1 to 2A:65D-5
New Jersey Telemarketing and Robocall Laws
Calling hours
8 a.m. to 9 p.m.
Other unique rules
Unsolicited telemarketing sales calls to cell phones barred (with a certification condition); disclosures within 30 seconds.

Offices

Attorney General consumer protection unit

New Jersey Division of Consumer Affairs

Mailing address
124 Halsey Street, P.O. Box 45025, Newark, NJ 07101
Phone
973-504-6200
Toll-free
800-242-5846
Website
njconsumeraffairs.gov

Attorney General consumer protection unit

New Jersey Division of Consumer Affairs, Do Not Call

Mailing address
124 Halsey Street, P.O. Box 45025, Newark, NJ 07101
Phone
973-504-6370
Toll-free
888-NJNOCALL (888-656-6225)
Website
njconsumeraffairs.gov

Federal resources

ResourceAgencyPhoneWhat it coversHow to use
ReportFraud.ftc.govFederal Trade Commission (FTC)1-877-382-4357 (1-877-FTC-HELP)Scams, fraud and bad business practices, including phone and text scamsOnline report; no account required to file.
National Do Not Call Registry (register)Federal Trade Commission (FTC)1-888-382-1222 (TTY 1-866-290-4236)Free registration of home and mobile numbersRegister online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)Federal Trade Commission (FTC)1-888-382-1222Reporting sales calls to registered numbers and robocallsOnline report form.
FCC Consumer Complaint CenterFederal Communications Commission (FCC)1-888-225-5322; ASL video 1-844-432-2275Unwanted calls and texts, spoofed caller IDChoose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and TextsFederal Communications Commission (FCC)1-888-225-5322Federal robocall, robotext and do-not-call rules in plain EnglishReference page; links to the complaint center.
7726 (SPAM) text reportingWireless carriers (described by the FTC and FCC)Text 7726Spam and scam text messagesCopy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

  1. njconsumeraffairs.state.nj.us/file-a-complaintComplaint channel: Division of Consumer Affairs complaint; Primary complaint form
  2. njconsumeraffairs.govConsumer protection page; state do-not-call note; Office contact details: New Jersey Division of Consumer Affairs; Office contact details: New Jersey Division of Consumer Affairs, Do Not Call
  3. njoag.govMain website; attorney general name as shown
  4. njoag.gov/contact/file-a-complaintComplaint channel: NJ OAG File a Complaint

State Consumer Complaint Directory

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