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State Consumer Complaint Directory

Hawaii Robocall and Telemarketing Complaints

Hawaii residents can report illegal telemarketing calls, robocalls and robotexts to the Hawaii Department of Commerce and Consumer Affairs, Office of Consumer Protection online or by phone at 1-844-808-DCCA (3222) (Consumer Resource Center), and should register with the National Do Not Call Registry.

On this page

Hawaii Department of Commerce and Consumer Affairs, Office of Consumer Protection

Attorney General
Anne E. Lopez
Complaint form
File a Complaint (DCCA)
Hotline
1-844-808-DCCA (3222) (Consumer Resource Center)
State do-not-call list
No No state list; HRS ch. 481P makes calls in violation of the federal registry rules a state violation.
Main website
ag.hawaii.gov
Consumer protection page
cca.hawaii.gov/ocp

Complaint channels

ChannelTypePhoneWhat it coversAccount requiredLanguages
DCCA OCP complaintOnline formGeneral consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish (other languages not stated)
File a Complaint (DCCA)Information pageGeneral consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish (other languages not stated)
DCCA Consumer Resource CenterPhone1-844-808-DCCA (3222)General consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish (other languages not stated)

Complaint rules

What to include in a complaint
Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations
Private lawsuit limitation period (per TCPA.com research): 4 years. Complaint deadlines at the agency: none stated unless noted.
How to register
No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action
Yes Chapter 480 action with a $1,000 minimum or treble damages, plus mandatory attorney fees.
Key statutes
HRS ch. 481P; HRS ยง 480-2
Hawaii Telemarketing and Robocall Laws
Calling hours
8 a.m. to 9 p.m.
Other unique rules
Letting a phone ring more than ten times is an abusive practice.

Offices

Attorney General office

Hawaii Department of the Attorney General

Mailing address
425 Queen Street, Honolulu, HI 96813
Phone
(808) 586-1500
Hours
Mon to Fri, 7:45 a.m. to 4:30 p.m.
Website
ag.hawaii.gov

State consumer protection office

DCCA Office of Consumer Protection, Honolulu

Mailing address
235 South Beretania Street, Suite 801, Honolulu, HI 96813
Toll-free
1-844-808-DCCA (3222)
Website
cca.hawaii.gov/ocp

State consumer protection office

DCCA Office of Consumer Protection, Hilo

Mailing address
120 Pauahi Street, Suite 212, Hilo, HI 96720
Website
cca.hawaii.gov/ocp

State consumer protection office

DCCA Office of Consumer Protection, Wailuku

Mailing address
2145 Wells Street, Suite 106, Wailuku, HI 96793
Website
cca.hawaii.gov/ocp

Federal resources

ResourceAgencyPhoneWhat it coversHow to use
ReportFraud.ftc.govFederal Trade Commission (FTC)1-877-382-4357 (1-877-FTC-HELP)Scams, fraud and bad business practices, including phone and text scamsOnline report; no account required to file.
National Do Not Call Registry (register)Federal Trade Commission (FTC)1-888-382-1222 (TTY 1-866-290-4236)Free registration of home and mobile numbersRegister online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)Federal Trade Commission (FTC)1-888-382-1222Reporting sales calls to registered numbers and robocallsOnline report form.
FCC Consumer Complaint CenterFederal Communications Commission (FCC)1-888-225-5322; ASL video 1-844-432-2275Unwanted calls and texts, spoofed caller IDChoose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and TextsFederal Communications Commission (FCC)1-888-225-5322Federal robocall, robotext and do-not-call rules in plain EnglishReference page; links to the complaint center.
7726 (SPAM) text reportingWireless carriers (described by the FTC and FCC)Text 7726Spam and scam text messagesCopy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

  1. ag.hawaii.govMain website; attorney general name as shown; Office contact details: Hawaii Department of the Attorney General
  2. cca.hawaii.gov/file-a-complaintComplaint channel: File a Complaint (DCCA); Primary complaint form
  3. cca.hawaii.gov/ocpConsumer protection page; state do-not-call note; Office contact details: DCCA Office of Consumer Protection, Hilo; Office contact details: DCCA Office of Consumer Protection, Honolulu; Office contact details: DCCA Office of Consumer Protection, Wailuku
  4. web2.dcca.hawaii.gov/ocpcomplaintComplaint channel: DCCA OCP complaint

State Consumer Complaint Directory

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