Connecticut Robocall and Telemarketing Complaints

Connecticut residents can report illegal telemarketing calls, robocalls and robotexts to the Connecticut Office of the Attorney General online or by phone at 860-808-5420 (Consumer Assistance Unit), and should register with the National Do Not Call Registry.

On this page

Connecticut Office of the Attorney General

Attorney General: William Tong
Complaint form: Attorney General e-complaint
Hotline: 860-808-5420 (Consumer Assistance Unit)
State do-not-call list: No The Department of Consumer Protection (DCP) do-not-call page directs residents to the National Do Not Call Registry; state law makes federal do-not-call violations a state violation.
Main website: portal.ct.gov/ag
Consumer protection page: portal.ct.gov/ag/common/complaint-form-landing-page

Complaint channels

Channel	Type	Phone	What it covers	Account required	Languages
Attorney General e-complaint	Online form		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
Complaint form landing page (printable forms)	Information page		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English; printable forms in Spanish, Portuguese, Polish, Italian, Haitian Creole, Chinese
Consumer Assistance Unit	Phone	860-808-5420	General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
DCP Do Not Call Registry page	Information page		Do-not-call registration guidance (points to the federal registry)	Not stated	English (other languages not stated)

Complaint rules

What to include in a complaint: Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations: Private lawsuit limitation period (per TCPA.com research): 2 years for the recorded message action (Conn. Gen. Stat. § 52-570c). Complaint deadlines at the agency: none stated unless noted.
How to register: No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action: Yes $500 per violation for unsolicited recorded sales messages under § 52-570c; CUTPA action for ascertainable loss.
Key statutes: Conn. Gen. Stat. §§ 42-284 to 42-289; § 52-570c; § 42-110a et seq.
Connecticut Telemarketing and Robocall Laws
Calling hours: 9 a.m. to 8 p.m.
Other unique rules: Prior express written consent generally required for telephonic sales calls; covers texts and voicemail drops; caller must ask whether to continue.

Offices

Attorney General office

Connecticut Office of the Attorney General

Mailing address: 165 Capitol Avenue, Hartford, CT 06106
Phone: 860-808-5318
Email: Attorney.General@ct.gov
Website: portal.ct.gov/ag

Attorney General consumer protection unit

Connecticut Attorney General, Consumer Assistance Unit

Mailing address: 165 Capitol Avenue, Hartford, CT 06106
Phone: 860-808-5420
Website: portal.ct.gov/ag/common/complaint-form-landing-page

State consumer protection department

Connecticut Department of Consumer Protection (DCP)

Mailing address: 450 Columbus Blvd., Suite 901, Hartford, CT 06103
Website: portal.ct.gov/dcp/common-elements/common-elements/do-not-call-registry

Federal resources

Resource	Agency	Phone	What it covers	How to use
ReportFraud.ftc.gov	Federal Trade Commission (FTC)	1-877-382-4357 (1-877-FTC-HELP)	Scams, fraud and bad business practices, including phone and text scams	Online report; no account required to file.
National Do Not Call Registry (register)	Federal Trade Commission (FTC)	1-888-382-1222 (TTY 1-866-290-4236)	Free registration of home and mobile numbers	Register online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)	Federal Trade Commission (FTC)	1-888-382-1222	Reporting sales calls to registered numbers and robocalls	Online report form.
FCC Consumer Complaint Center	Federal Communications Commission (FCC)	1-888-225-5322; ASL video 1-844-432-2275	Unwanted calls and texts, spoofed caller ID	Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and Texts	Federal Communications Commission (FCC)	1-888-225-5322	Federal robocall, robotext and do-not-call rules in plain English	Reference page; links to the complaint center.
7726 (SPAM) text reporting	Wireless carriers (described by the FTC and FCC)	Text 7726	Spam and scam text messages	Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

portal.ct.gov/agMain website; attorney general name as shown; Office contact details: Connecticut Office of the Attorney General
portal.ct.gov/ag/common/complaint-form-landing-pageComplaint channel: Complaint form landing page (printable forms); Consumer protection page; state do-not-call note; Office contact details: Connecticut Attorney General, Consumer Assistance Unit
portal.ct.gov/dcp/common-elements/common-elements/do-not-call-registryComplaint channel: DCP Do Not Call Registry page; Office contact details: Connecticut Department of Consumer Protection (DCP)
dir.ct.gov/ag/complaintComplaint channel: Attorney General e-complaint; Primary complaint form

Disclaimer

This page is general information, not legal advice. TCPA.com publishes educational content about the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission (FTC) Telemarketing Sales Rule, and related state laws. Nothing on this page is legal advice. Nothing here tells you how the law applies to your own facts.

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The law changes. TCPA rules change through new statutes, Federal Communications Commission (FCC) orders, and court decisions, and courts in different parts of the country can read the same rule differently. State laws vary widely. We checked the sources cited on this page, but the law may have changed since then, and this page may not reflect the most recent developments in your jurisdiction.

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Talk to your own lawyer. If you have a question about a call, a text, a lawsuit, or your own compliance program, consult an attorney licensed in your jurisdiction. Deadlines may apply to your rights, so do not wait to get advice.

Connecticut Office of the Attorney General

Complaint channels

Complaint rules

Offices

Connecticut Office of the Attorney General

Connecticut Attorney General, Consumer Assistance Unit

Connecticut Department of Consumer Protection (DCP)

Federal resources

Sources

State Consumer Complaint Directory