Illinois Robocall and Telemarketing Complaints

Illinois residents can report illegal telemarketing calls, robocalls and robotexts to the Illinois Attorney General, Consumer Fraud Bureau online or by phone at 1-800-386-5438 (Chicago), and should register with the National Do Not Call Registry.

On this page

Illinois Attorney General, Consumer Fraud Bureau

Attorney General: Kwame Raoul
Complaint form: File a Complaint (printable forms)
Hotline: 1-800-386-5438 (Chicago); 1-800-243-0618 (Springfield); 1-800-243-0607 (Carbondale); 1-866-310-8398 (Spanish)
State do-not-call list: No Illinois repealed its Restricted Call Registry; the National Do Not Call Registry governs.
Main website: illinoisattorneygeneral.gov
Consumer protection page: illinoisattorneygeneral.gov/File-A-Complaint

Complaint channels

Channel	Type	Phone	What it covers	Account required	Languages
File a Complaint (printable forms)	Mail form		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English; Spanish; Polish
Consumer Fraud Hotlines	Phone	1-800-386-5438; 1-800-243-0618; 1-800-243-0607; 1-866-310-8398 (Spanish)	General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English; Spanish

Complaint rules

What to include in a complaint: Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations: Private lawsuit limitation period (per TCPA.com research): 3 years for Consumer Fraud Act damages claims (815 ILCS 505/10a(e)); unsettled for standalone ATDA and ITSA claims, which state no period. Complaint deadlines at the agency: none stated unless noted.
How to register: No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action: Yes Automatic Telephone Dialers Act: treble actual damages, fees and $500 statutory damages per violation; Telephone Solicitations Act: treble actual damages and fees.
Key statutes: 815 ILCS 305; 815 ILCS 413; 815 ILCS 517; 815 ILCS 505
Illinois Telemarketing and Robocall Laws
Calling hours: Autodialer calls barred 9 p.m. to 9 a.m.; live sales calls barred 9 p.m. to 8 a.m.
Other unique rules: Live callers must ask at the outset whether the person consents to the solicitation.

Offices

Attorney General office

Illinois Attorney General, Chicago

Mailing address: 115 S. LaSalle Street, Chicago, IL 60603
Phone: (312) 814-3000
Toll-free: 1-800-386-5438 (Consumer Fraud Hotline)
Website: illinoisattorneygeneral.gov

Regional office

Illinois Attorney General, Springfield

Mailing address: 500 S. 2nd Street, Springfield, IL 62701
Phone: (217) 782-1090
Toll-free: 1-800-243-0618 (Consumer Fraud Hotline)
Website: illinoisattorneygeneral.gov

Regional office

Illinois Attorney General, Carbondale

Mailing address: 1745 Innovation Drive, Suites C and D, Carbondale, IL 62903
Phone: (618) 529-6400
Toll-free: 1-800-243-0607 (Consumer Fraud Hotline)
Website: illinoisattorneygeneral.gov

Federal resources

Resource	Agency	Phone	What it covers	How to use
ReportFraud.ftc.gov	Federal Trade Commission (FTC)	1-877-382-4357 (1-877-FTC-HELP)	Scams, fraud and bad business practices, including phone and text scams	Online report; no account required to file.
National Do Not Call Registry (register)	Federal Trade Commission (FTC)	1-888-382-1222 (TTY 1-866-290-4236)	Free registration of home and mobile numbers	Register online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)	Federal Trade Commission (FTC)	1-888-382-1222	Reporting sales calls to registered numbers and robocalls	Online report form.
FCC Consumer Complaint Center	Federal Communications Commission (FCC)	1-888-225-5322; ASL video 1-844-432-2275	Unwanted calls and texts, spoofed caller ID	Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and Texts	Federal Communications Commission (FCC)	1-888-225-5322	Federal robocall, robotext and do-not-call rules in plain English	Reference page; links to the complaint center.
7726 (SPAM) text reporting	Wireless carriers (described by the FTC and FCC)	Text 7726	Spam and scam text messages	Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

illinoisattorneygeneral.govMain website; attorney general name as shown; Office contact details: Illinois Attorney General, Carbondale; Office contact details: Illinois Attorney General, Chicago; Office contact details: Illinois Attorney General, Springfield
illinoisattorneygeneral.gov/File-A-ComplaintComplaint channel: File a Complaint (printable forms); Consumer protection page; state do-not-call note; Primary complaint form

Disclaimer

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Talk to your own lawyer. If you have a question about a call, a text, a lawsuit, or your own compliance program, consult an attorney licensed in your jurisdiction. Deadlines may apply to your rights, so do not wait to get advice.