New York Robocall and Telemarketing Complaints

New York residents can report illegal telemarketing calls, robocalls and robotexts to the New York State Office of the Attorney General, Bureau of Consumer Frauds and Protection online or by phone at 1-800-771-7755 (Helpline), and should register with the National Do Not Call Registry.

On this page

New York State Office of the Attorney General, Bureau of Consumer Frauds and Protection

Attorney General: Letitia James
Complaint form: Consumer complaint
Hotline: 1-800-771-7755 (Helpline)
State do-not-call list: No New York adopted the National Do Not Call Registry; the Department of State Division of Consumer Protection enforces GBL § 399-z.
Main website: ag.ny.gov
Consumer protection page: ag.ny.gov/file-complaint/consumer

Complaint channels

Channel	Type	Phone	What it covers	Account required	Languages
Consumer complaint	Online form		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
Consumer Helpline	Phone	1-800-771-7755; 1-800-788-9898 (deaf or hard of hearing)	General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
NY Department of State Do Not Call Registry	Information page		State do-not-call law; directs registration and complaints to donotcall.gov	Not stated	English (other languages not stated)

Complaint rules

What to include in a complaint: Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations: Private lawsuit limitation period (per TCPA.com research): Not stated in TCPA.com research; check with the office. Complaint deadlines at the agency: none stated unless noted.
How to register: No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action: Limited No private action under GBL § 399-z; § 399-p allows actual damages or $50, up to $1,000 if willful or knowing.
Key statutes: GBL § 399-z; § 399-pp; § 399-p; § 349(h)
New York Telemarketing and Robocall Laws
Calling hours: 8 a.m. to 9 p.m.
Other unique rules: Texts covered since 2021; Department of State fines up to $20,000 per violation.

Offices

Attorney General office

New York State Office of the Attorney General

Mailing address: The Capitol, Albany, NY 12224-0341
Toll-free: 1-800-771-7755 (Helpline)
TTY: 1-800-788-9898 (deaf or hard of hearing)
Website: ag.ny.gov

Department of State (GBL § 399-z do-not-call enforcement)

New York Department of State, Division of Consumer Protection

Website: dos.ny.gov/do-not-call-registry

Federal resources

Resource	Agency	Phone	What it covers	How to use
ReportFraud.ftc.gov	Federal Trade Commission (FTC)	1-877-382-4357 (1-877-FTC-HELP)	Scams, fraud and bad business practices, including phone and text scams	Online report; no account required to file.
National Do Not Call Registry (register)	Federal Trade Commission (FTC)	1-888-382-1222 (TTY 1-866-290-4236)	Free registration of home and mobile numbers	Register online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)	Federal Trade Commission (FTC)	1-888-382-1222	Reporting sales calls to registered numbers and robocalls	Online report form.
FCC Consumer Complaint Center	Federal Communications Commission (FCC)	1-888-225-5322; ASL video 1-844-432-2275	Unwanted calls and texts, spoofed caller ID	Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and Texts	Federal Communications Commission (FCC)	1-888-225-5322	Federal robocall, robotext and do-not-call rules in plain English	Reference page; links to the complaint center.
7726 (SPAM) text reporting	Wireless carriers (described by the FTC and FCC)	Text 7726	Spam and scam text messages	Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

ag.ny.govMain website; attorney general name as shown; Office contact details: New York State Office of the Attorney General
ag.ny.gov/file-complaint/consumerComplaint channel: Consumer complaint; Consumer protection page; state do-not-call note; Primary complaint form
dos.ny.gov/do-not-call-registryComplaint channel: NY Department of State Do Not Call Registry; Office contact details: New York Department of State, Division of Consumer Protection

Disclaimer

This page is general information, not legal advice. TCPA.com publishes educational content about the Telephone Consumer Protection Act (TCPA), the Federal Trade Commission (FTC) Telemarketing Sales Rule, and related state laws. Nothing on this page is legal advice. Nothing here tells you how the law applies to your own facts.

No attorney-client relationship. Reading this page, using this site, or contacting us does not create an attorney-client relationship with TCPA.com, with Ringba, LLC or with anyone who writes for this site. Do not send us confidential or time-sensitive information. Anything you send may not be kept confidential or privileged.

The law changes. TCPA rules change through new statutes, Federal Communications Commission (FCC) orders, and court decisions, and courts in different parts of the country can read the same rule differently. State laws vary widely. We checked the sources cited on this page, but the law may have changed since then, and this page may not reflect the most recent developments in your jurisdiction.

No warranty. We work to keep this content accurate. We do not guarantee that it is complete, current, or free of errors, and we are not liable for any action you take or do not take based on it. Past outcomes in cases we describe do not predict the outcome of any other matter.

Talk to your own lawyer. If you have a question about a call, a text, a lawsuit, or your own compliance program, consult an attorney licensed in your jurisdiction. Deadlines may apply to your rights, so do not wait to get advice.