State Consumer Complaint Directory

Georgia Robocall and Telemarketing Complaints

Georgia residents can report illegal telemarketing calls, robocalls and robotexts to the Georgia Department of Law, Consumer Protection Division online or by phone at (404) 651-8600, and should register with the National Do Not Call Registry.

On this page

Georgia Department of Law, Consumer Protection Division

Attorney General
Chris Carr
Complaint form
Consumer Complaint Form
Hotline
(404) 651-8600; (800) 869-1123 (toll free in Georgia)
State do-not-call list
No The Consumer Protection Division states the National Do Not Call Registry is now the sole registration site for Georgians; the Georgia Public Service Commission (PSC) administers the state database.
Main website
law.georgia.gov
Consumer protection page
consumer.georgia.gov

Complaint channels

ChannelTypePhoneWhat it coversAccount requiredLanguages
Consumer Complaint FormOnline formGeneral consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish (other languages not stated)
Consumer Protection DivisionPhone(404) 651-8600; (800) 869-1123 (in GA)General consumer complaints, including telemarketing, robocall and scam callsNot statedEnglish (other languages not stated)
Georgia Do Not Call LawInformation pageDo-not-call rules and how to reportNot statedEnglish (other languages not stated)
Georgia PSC (do-not-call violations)EmailDo-not-call violations, as listed on the Division's do-not-call pageNot statedEnglish (other languages not stated)

Complaint rules

What to include in a complaint
Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling. Georgia's form asks for the approximate month and year the number was registered.
Deadlines and limitations
Private lawsuit limitation period (per TCPA.com research): 2 years. Complaint deadlines at the agency: none stated unless noted.
How to register
No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action
Yes After more than one solicitation in 12 months: the greater of actual loss or up to $1,000 per violation, plus fees and costs; class actions allowed without the per-violation cap.
Key statutes
O.C.G.A. § 46-5-27; § 46-5-23; § 10-1-390 et seq.
Georgia Telemarketing and Robocall Laws
Calling hours
8 a.m. to 9 p.m. for covered automated (ADAD) calls.
Other unique rules
PSC permit required for ADAD use; random or sequential dialing barred for covered calls.

Offices

Attorney General consumer protection unit

Georgia Department of Law, Consumer Protection Division

Mailing address
40 Capitol Square SW, Atlanta, GA 30334
Phone
(404) 651-8600
Toll-free
(800) 869-1123 (in Georgia)
Hours
Mon to Thu, 8:30 a.m. to 5:00 p.m.; Fri, 8:30 a.m. to 4:00 p.m.
Website
consumer.georgia.gov

Attorney General office

Georgia Office of the Attorney General

Mailing address
40 Capitol Square SW, Atlanta, GA 30334
Phone
(404) 458-3600
Website
law.georgia.gov

Public Service Commission (do-not-call database)

Georgia Public Service Commission (PSC)

Mailing address
244 Washington Street, Atlanta, GA 30334
Email
gapsc@psc.state.ga.us
Website
psc.ga.gov

Federal resources

ResourceAgencyPhoneWhat it coversHow to use
ReportFraud.ftc.govFederal Trade Commission (FTC)1-877-382-4357 (1-877-FTC-HELP)Scams, fraud and bad business practices, including phone and text scamsOnline report; no account required to file.
National Do Not Call Registry (register)Federal Trade Commission (FTC)1-888-382-1222 (TTY 1-866-290-4236)Free registration of home and mobile numbersRegister online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)Federal Trade Commission (FTC)1-888-382-1222Reporting sales calls to registered numbers and robocallsOnline report form.
FCC Consumer Complaint CenterFederal Communications Commission (FCC)1-888-225-5322; ASL video 1-844-432-2275Unwanted calls and texts, spoofed caller IDChoose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and TextsFederal Communications Commission (FCC)1-888-225-5322Federal robocall, robotext and do-not-call rules in plain EnglishReference page; links to the complaint center.
7726 (SPAM) text reportingWireless carriers (described by the FTC and FCC)Text 7726Spam and scam text messagesCopy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

  1. consumer.georgia.govConsumer protection page; state do-not-call note; Office contact details: Georgia Department of Law, Consumer Protection Division
  2. consumer.georgia.gov/consumer-topics/do-not-call-lawComplaint channel: Georgia Do Not Call Law; Do-not-call registration and complaint details
  3. consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint/consumer-complaint-formComplaint channel: Consumer Complaint Form; Primary complaint form
  4. law.georgia.govMain website; attorney general name as shown; Office contact details: Georgia Office of the Attorney General
  5. psc.ga.govOffice contact details: Georgia Public Service Commission (PSC)

State Consumer Complaint Directory