Delaware Robocall and Telemarketing Complaints

Delaware residents can report illegal telemarketing calls, robocalls and robotexts to the Delaware Department of Justice, Consumer Protection Unit online or by phone at (800) 220-5424, and should register with the National Do Not Call Registry.

On this page

Delaware Department of Justice, Consumer Protection Unit

Attorney General: Kathy Jennings
Complaint form: Consumer Complaint
Hotline: (800) 220-5424
State do-not-call list: No No state list; federal registry applies.
Main website: attorneygeneral.delaware.gov
Consumer protection page: attorneygeneral.delaware.gov/fraud/cpu

Complaint channels

Channel	Type	Phone	What it covers	Account required	Languages
Consumer Complaint	Online form		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)
Telemarketing	Information page		Telemarketing rules	Not stated	English (other languages not stated)
Consumer Protection hotline	Phone	(800) 220-5424; (877) 851-0482 (Spanish)	General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English; Spanish
consumer.protection@delaware.gov	Email		General consumer complaints, including telemarketing, robocall and scam calls	Not stated	English (other languages not stated)

Complaint rules

What to include in a complaint: Date and time of each call or text; the caller ID number exactly as shown (a screenshot helps); the company, seller or caller name given; what was offered; whether it was a prerecorded or artificial voice; any voicemail, recording or text; the date your number was put on the do-not-call list; and any earlier request you made to stop calling.
Deadlines and limitations: Private lawsuit limitation period (per TCPA.com research): Unsettled: the Telemarketing Fraud Act states no period; Delaware's general 3-year period for actions based on a statute (10 Del. C. § 8106(a)) may apply, but no decision applying it was found. Complaint deadlines at the agency: none stated unless noted.
How to register: No state list to join; register free at donotcall.gov or 1-888-382-1222 (TTY 1-866-290-4236).
Private right of action: Limited Customers may recover actual and punitive damages and fees for loss or harm (6 Del. C. § 2508A); Consumer Fraud Act private action also available. No set statutory damages; federal law is the main source of per-call damages.
Key statutes: 6 Del. C. §§ 2501A to 2510A; § 2511 et seq.; § 2525
Delaware Telemarketing and Robocall Laws
Calling hours: Federal 8 a.m. to 9 p.m. applies.
Other unique rules: Seller registration with a $50,000 bond; no calls for 10 years after a stop request.

Offices

Attorney General consumer protection unit

Delaware DOJ Consumer Protection Unit

Mailing address: 820 N. French St., Wilmington, DE 19801
Phone: (302) 577-8500
Toll-free: (800) 220-5424; (877) 851-0482 (Spanish)
Email: consumer.protection@delaware.gov
Hours: Mon to Fri, 8:00 a.m. to 4:30 p.m.
Website: attorneygeneral.delaware.gov/fraud/cpu/complaint

Regional office

Delaware DOJ, Dover office

Mailing address: 102 W. Water Street, Dover, DE 19904
Phone: (302) 739-4211
Website: attorneygeneral.delaware.gov

Regional office

Delaware DOJ, Georgetown office

Mailing address: 13 The Circle, Georgetown, DE 19947
Phone: (302) 856-5353
Website: attorneygeneral.delaware.gov

Federal resources

Resource	Agency	Phone	What it covers	How to use
ReportFraud.ftc.gov	Federal Trade Commission (FTC)	1-877-382-4357 (1-877-FTC-HELP)	Scams, fraud and bad business practices, including phone and text scams	Online report; no account required to file.
National Do Not Call Registry (register)	Federal Trade Commission (FTC)	1-888-382-1222 (TTY 1-866-290-4236)	Free registration of home and mobile numbers	Register online, or call from the phone you want to register.
National Do Not Call Registry (report unwanted calls)	Federal Trade Commission (FTC)	1-888-382-1222	Reporting sales calls to registered numbers and robocalls	Online report form.
FCC Consumer Complaint Center	Federal Communications Commission (FCC)	1-888-225-5322; ASL video 1-844-432-2275	Unwanted calls and texts, spoofed caller ID	Choose the unwanted calls category; note if your number is spoofed, blocked or mislabeled.
FCC guide: Stop Unwanted Robocalls and Texts	Federal Communications Commission (FCC)	1-888-225-5322	Federal robocall, robotext and do-not-call rules in plain English	Reference page; links to the complaint center.
7726 (SPAM) text reporting	Wireless carriers (described by the FTC and FCC)	Text 7726	Spam and scam text messages	Copy the message and forward it to 7726 (SPAM) so your carrier can block similar messages; then report it to the FTC.

Sources

attorneygeneral.delaware.govMain website; attorney general name as shown; Office contact details: Delaware DOJ, Dover office; Office contact details: Delaware DOJ, Georgetown office
attorneygeneral.delaware.gov/fraud/cpuConsumer protection page; state do-not-call note
attorneygeneral.delaware.gov/fraud/cpu/complaintComplaint channel: Consumer Complaint; Office contact details: Delaware DOJ Consumer Protection Unit; Primary complaint form
attorneygeneral.delaware.gov/fraud/cpu/telemarketingComplaint channel: Telemarketing

Disclaimer

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Talk to your own lawyer. If you have a question about a call, a text, a lawsuit, or your own compliance program, consult an attorney licensed in your jurisdiction. Deadlines may apply to your rights, so do not wait to get advice.