Calls & text messages
What Is the Telephone Consumer Protection Act?
The Telephone Consumer Protection Act (TCPA) is the principal federal law limiting robocalls, robotexts, telemarketing calls, and junk faxes.
Topic 05
Private lawsuits account for most Telephone Consumer Protection Act (TCPA) enforcement. The statute sets damages at $500 per violation, or up to $1,500 if willful or knowing, so class actions over large calling or texting campaigns can carry heavy exposure. Consumers may sue in federal or state court, as the Supreme Court held in Mims v. Arrow Financial Services (2012).
Defendants most often assert consent, the definition of an autodialer, established business relationship, and the reasonable-practices defense to do-not-call lawsuits. Sellers also contest vicarious liability for vendor calls.
The law of the circuit matters more than it used to. The articles in this section cover new decisions, settlements, and trends.
The maintained guide
The Telephone Consumer Protection Act (TCPA) has been one of the most litigated consumer laws in the United States.
Calls & text messages
The Telephone Consumer Protection Act (TCPA) is the principal federal law limiting robocalls, robotexts, telemarketing calls, and junk faxes.
Analysis · Litigation & decisions
In March 2024, the Federal Trade Commission (FTC) and 10 states sued Cancer Recovery Foundation International, also known as Women's Cancer Fund, and its operator, Gregory B. Anderson.
Case analysis · Consent & revocation
In Tom v. Delancey Street Group LLC, Case No. 2:26-cv-01150-JMA-ST (E.D.N.Y. Aug. 5, 2026), Judge Joan M. Azrack dismissed a Telephone Consumer Protection Act (TCPA) do-not-call suit with prejudice.
Case analysis · Litigation & decisions
A fax inviting doctors to a free educational seminar on opioid misuse was not an "unsolicited advertisement" under the Telephone Consumer Protection Act (TCPA), the U.S. Court of Appeals for the Third Circuit has held.
Case analysis · Consent & revocation
Most courts agree you can revoke your consent to robocalls whenever you want. But what if that consent was part of a contract?
Case analysis · Consent & revocation
A company that bought part of a business, including its customer fax list, and then faxed an advertisement to more than 11,000 numbers without permission or an opt-out notice was liable for nearly $6 million.
Case analysis · Calls & text messages
In Moskowitz v. American Savings Bank, F.S.B., 37 F.4th 538 (9th Cir. 2022), the Ninth Circuit affirmed summary judgment for a bank sued under the Telephone Consumer Protection Act (TCPA) over automated replies to text messages, and then reversed an award of attorney's fees that the district court had treated as "costs" under Federal Rule of Civil Procedure 41(d).
Case analysis · Do Not Call
A satellite television company that controlled its telemarketing retailer, knew about its violations and kept profiting was liable for the retailer's calls to numbers on the National Do Not Call Registry, and the trial court properly trebled the damages.
Case analysis · Litigation & decisions
Extended warranty sellers often rely on outside call centers that pitch products from lots of companies.
Case analysis · Litigation & decisions
A company whose logo appears in an unsolicited fax is not liable under the Telephone Consumer Protection Act (TCPA) unless the fax was sent on its behalf under ordinary agency principles.
Analysis · Litigation & decisions
And it's the same old pitch: "Congratulations, you won! Just pay the taxes and fees first."
Analysis · Litigation & decisions
The bottom line: a federal grand jury indicted a Rhode Island man on 40 counts for allegedly collecting up-front "tax and fee" payments from victims of a Jamaica-based lottery telemarketing scam.
Analysis · Litigation & decisions
If you've been in this industry a while, you've heard the name Aaron Michael Jones.
Analysis · Litigation & decisions
On July 20, 2020, the U.S. Attorney's Office for the District of Minnesota, part of the Department of Justice (DOJ), announced that Wayne Robert Dahl, Jr., 51, pleaded guilty to one count of mail fraud before Chief Judge John R. Tunheim in Minneapolis.
Analysis · Autodialers & artificial voice
Here's a robocall script you've probably heard in some form before.
Analysis · Autodialers & artificial voice
I don't know about you, but I've been getting calls meant for somebody else for years. Some guy named Kevin apparently owes everybody money.
Case analysis · Calls & text messages
A T-Mobile customer who received a "T-Mobile Tuesdays" text offering a free Subway sandwich could not hold Subway liable under the Telephone Consumer Protection Act (TCPA).
Case analysis · Litigation & decisions
A jury found that ViSalus, Inc. placed 1,850,440 prerecorded calls in violation of the Telephone Consumer Protection Act (TCPA), producing a statutory damages award of $925,220,000.
Analysis · Do Not Call
An Oregon consumer filed a putative class action on July 12, 2025, in the U.S. District Court for the District of Oregon against insurance brokerage Senior Healthcare Advisors LLC, alleging telemarketing calls to a number on the National Do Not Call Registry.
Analysis · Litigation & decisions
Every scam call center needs phones. Lines, caller ID, call recording.
Analysis · Litigation & decisions
"This is the IRS. You owe back taxes. Pay now or you'll be arrested."
Analysis · Litigation & decisions
Timothy Thomas, the former owner and chief executive officer of a Nashville-based telemarketing company, was sentenced on July 2, 2018, to 66 months in federal prison.
Analysis · Litigation & decisions
The bottom line: the last of five Indian nationals charged in a Houston-based fraud ring pleaded guilty to mail fraud conspiracy.
Analysis · Consent & revocation
I love my steaks. I do not love getting texted about one after I said no thanks.
Analysis · Litigation & decisions
You know what takes guts? Getting shut down by a federal court and then opening basically the same business a few weeks later.
Case analysis · Litigation & decisions
The bottom line: on July 14, 2026, the U.S. Court of Appeals for the Seventh Circuit held in Steidinger v. Blackstone Medical Services, No. 25-2398, that the private right of action in 47 U.S.C. § 227(c)(5) of the Telephone Consumer Protection Act (TCPA) does not cover text messages.
Analysis · Do Not Call
In May 2023, the Federal Trade Commission (FTC) obtained a temporary restraining order against SL Finance LLC and its owners, Michael Castillo and Christian Castillo.
Case analysis · Litigation & decisions
A satellite television company that became an affiliate of a consumer's wireless carrier years after he signed his service contract could not use that contract to compel arbitration of his Telephone Consumer Protection Act (TCPA) claims.
Analysis · Litigation & decisions
Plaintiffs filed 330 Telephone Consumer Protection Act (TCPA) cases in April 2026, including a record 255 class actions, according to WebRecon data reported by TCPAWorld.
Analysis · Autodialers & artificial voice
Here's the thing about a robocall campaign. It's never one company.
Analysis · Litigation & decisions
The bottom line: companies that process payments for telemarketers can face liability under the Telemarketing Sales Rule (TSR) when they know, or consciously avoid knowing, that their clients are committing fraud.
Analysis · Litigation & decisions
The bottom line: federal prosecutors charged four executives and two companies that allegedly bought live-transfer calls from lead generators and then sold limited benefit and discount plans by falsely presenting them as comprehensive health insurance.
Analysis · Litigation & decisions
A federal jury in Atlanta has convicted Pradip Parikh, 67, of Valley Stream, New York, and Alpesh Patel, 40, of Louisa, Virginia, for their roles in an India-based call center scheme that impersonated Social Security Administration (SSA) officials.
Analysis · Litigation & decisions
The bottom line: a Jamaican national who managed a lottery scam that called elderly victims about fake cash prizes, and posed as law enforcement in other calls, pleaded guilty to conspiracy to commit wire fraud in Pittsburgh.
Case analysis · Consent & revocation
A motel franchisee that agreed that its franchisor and affiliates might provide purchasing assistance and supplied its fax number repeatedly gave prior express permission to receive fax advertisements from an approved supplier.
Analysis · Litigation & decisions
On January 4, 2023, the U.S. Attorney's Office for the Southern District of Texas, part of the Department of Justice (DOJ), announced that Moin Idrishbhai Pinjara, 28, had been sentenced to 29 months in prison and ordered to pay $635,103 in restitution.
Analysis · Litigation & decisions
The bottom line: the owner of a Peruvian call center company that cold-called Spanish-speaking U.S. residents, posed as attorneys and demanded "settlement fees" for products no one ordered was arrested while traveling in the United States and pleaded guilty to conspiracy to commit mail fraud.
Analysis · Litigation & decisions
On January 3, 2019, a federal grand jury in Tampa returned an 11-count indictment against Glenn Francis, 58, of Palm Harbor, Florida.
Analysis · Litigation & decisions
Here's the part of this case that made me shake my head. The "fix" victims paid hundreds or thousands of dollars for?
Analysis · Litigation & decisions
Some cases take years. This one took almost seven, from indictment to the leader's sentence.
Analysis · Litigation & decisions
Here's a fun one. Well, fun for me. Not fun for people scammed by this.
Analysis · Litigation & decisions
Picture this. You're behind on your mortgage. You call a number from a letter that says you're "pre-approved" for a government program.
Analysis · Litigation & decisions
On April 5, 2019, the U.S. Attorney's Office for the Southern District of New York, part of the Department of Justice (DOJ), announced sentences for eight defendants in a telemarketing scheme that targeted elderly victims with phony business "investments." Sentences ranged from four months to 87 months in prison.
Analysis · Litigation & decisions
Eight defendants have received prison sentences in Atlanta for their roles in an India-based call center scheme that impersonated the Internal Revenue Service (IRS) and offered fictitious payday loans.
Analysis · Litigation & decisions
On August 31, 2016, the U.S. Attorney's Office for the Northern District of Illinois, part of the Department of Justice (DOJ), announced that a federal jury in Chicago convicted Sundae Williams, 47, of South Holland, Illinois.
Analysis · Litigation & decisions
Callers in India. Victims across America. Checks mailed to Brooklyn.
Analysis · Litigation & decisions
On March 7, 2025, federal prosecutors in Charlotte, North Carolina, announced that Bikramjit Ahluwalia, 39, had been extradited from Spain to face charges in an alleged tech support fraud scheme.
Analysis · Consent & revocation
Four consumers have filed a proposed class action against Albertsons Companies, Inc. alleging that it continued sending marketing texts after they opted out, including after it sent confirmations that they would not receive any more messages.
Analysis · Litigation & decisions
But in this case, the "organized crime" was a phone scam. Calls to grandparents. Fake emergencies. And money moved through cryptocurrency.
Case analysis · Litigation & decisions
ACT, the nonprofit behind the college admissions test, sent three one-page faxes to a small private high school in 2012.
Analysis · Litigation & decisions
Usually in these stories, the senior is the victim. This time the guy who got sentenced is 79.
Analysis · Calls & text messages
I love guitars. I really do. But I don't love getting 58 texts about them from a company I've never bought anything from.
Analysis · Litigation & decisions
The bottom line: federal prosecutors charged the former head of a Florida debt relief telemarketing operation and the former CEO of a payment sales agent with using about 26 sham merchant accounts to process more than $19 million in charges that bank rules prohibited.
Analysis · Litigation & decisions
This 2015 case laid out the playbook. Lead sheets. Fake agents. Threats of arrest. And internet phone lines dressed up to look like law enforcement.
Analysis · Consent & revocation
Quick quiz. You get a text from "USA Vein Clinics." Who sent it?
Case analysis · Litigation & decisions
Remember "Rachel from Cardholder Services"? Those robocalls promising to lower your credit card interest rate?
Analysis · Consent & revocation
I've said it before and I'll say it again, because it's that important. Where your leads come from matters more than almost anything else in this business.
Analysis · Do Not Call
You've gotten the call. I've gotten the call. Your grandmother has definitely gotten the call.
Supreme Court · 2025
In a private lawsuit or other enforcement proceeding under the Telephone Consumer Protection Act (TCPA), a federal district court is not bound by the Federal Communications Commission's (FCC) interpretation of the statute.
Eleventh Circuit · 2025
The Eleventh Circuit vacated the Federal Communications Commission's (FCC) "one-to-one consent" rule before it took effect.
Eleventh Circuit (en banc) · 2023
The full Eleventh Circuit ruled that a person who receives an unwanted, illegal telemarketing text message has suffered a concrete injury and so has standing to sue under the Telephone Consumer Protection Act (TCPA).
Supreme Court · 2021
The Supreme Court significantly narrowed the definition of what constitutes an "automatic telephone dialing system," or autodialer, under the Telephone Consumer Protection Act (TCPA).
Supreme Court · 2020
The Supreme Court invalidated a 2015 exception to the Telephone Consumer Protection Act (TCPA) that allowed robocalls to cell phones made to collect debts owed to or guaranteed by the federal government.
D.C. Circuit · 2018
The D.C. Circuit reviewed a 2015 order of the Federal Communications Commission (FCC) interpreting the Telephone Consumer Protection Act (TCPA).
Supreme Court · 2016
A defendant cannot moot a Telephone Consumer Protection Act (TCPA) suit, including a proposed class action, just by offering a named plaintiff full relief.
Supreme Court · 2012
Private lawsuits under the Telephone Consumer Protection Act (TCPA) can be filed in federal court.